These rules are not from a business or self-help book, but rather from a popular list shared around on the internet. In some ways, it is better this way. The rules are obvious, yet simple, nothing of the self-important preachiness of self-help books here.

1. Do one thing at a time
2. Know the problem
3. Learn to listen
4. Learn to ask questions
5. Distinguish sense from nonsense
6. Accept change as inevitable
7. Admit mistakes
8. Say it simple
9. Be calm
10. Smile

[From the 100 Ways To Be Being Remarkable Series, a special project that brings you business and self-development advice from The Success Manual. ]

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