The Best VoIP Services for Small Businesses

On February 25, 2026 By newsroom Topic: Online Business Success

VoIP (Voice over Internet Protocol) services are revolutionizing business communication by offering internet-based calls, cost-effective rates, and advanced features. Here’s a detailed look at the top 10 VoIP services for small businesses, along with their features, pricing, and standout benefits.

FAQs

What is a VoIP system?
VoIP enables phone calls over the internet instead of traditional analog phone lines, enhancing speed and reliability.
How does it work?
It converts audio into data packets, sends them over the internet, and reassembles them for clear voice communication.
Are there free VoIP options?
Yes! Options like Google Voice and CallHippo offer free plans, ideal for freelancers or small-scale needs.
How is pricing structured?
VoIP services are priced per user/month, per minute, or with flat rates for unlimited calling.

Top 10 VoIP Services

1. Nextiva – Best Overall

Key Features:
99.999% uptime for reliable service.
ISO/IEC 27001-certified security.
Award-winning customer support.
Pricing:
Professional: $21.95/user/month – Includes unlimited US/Canada calling, video meetings, and a mobile app.
Enterprise: $31.95/user/month – Adds CRM integrations, voice analytics, and call recording.
Best For: Scalability and all-in-one communication solutions.

2. RingCentral – User-Friendly

Key Features:
300+ app integrations for workflow automation.
Cross-device compatibility (computers, tablets, VoIP phones).
Industry-specific solutions.
Pricing:
Essentials: $19.99/user/month (billed annually).
Premium: $34.99/user/month (billed annually) – Includes call recording and analytics.
Best For: Easy setup and intuitive interface.

3. 8×8 – Unlimited International Calls

Key Features:
Secure communications with end-to-end encryption.
Advanced analytics for smarter decisions.
Integrations with Microsoft Teams, Salesforce, and more.
Pricing:
Express: $15/user/month.
X2: $24/user/month (billed annually) – Includes voice, video, and chat.
Best For: Businesses with global customers.

4. Grasshopper – Flexibility

Key Features:
Mobile and desktop apps.
Call transfers and detailed reporting.
Unlimited extensions.
Pricing:
Solo: $28/user/month (billed annually) – Includes one number and three extensions.
Small Business: $80/user/month (billed annually) – Five numbers and unlimited extensions.
Best For: Flexible plans for scaling businesses.

5. GoTo Connect – Strong Video Conferencing

Key Features:
Easy call routing and dial plan creation.
99.999% uptime.
Works seamlessly across apps and devices.
Pricing:
Basic: $27/user/month.
Premium: $43/user/month – Adds advanced call management and support center access.
Best For: Teams prioritizing virtual meetings.

6. Ooma Office – Tailored for Startups

Key Features:
Multi-ring feature for simultaneous device notifications.
Virtual receptionist to manage calls.
Intercom calling.
Pricing:
Essentials: $19.95/user/month – Basic features like call forwarding.
Pro Plus: $29.95/user/month – Adds Salesforce integration and advanced call queuing.
Best For: Entrepreneurs and small teams.

7. Dialpad – Innovative AI Capabilities

Key Features:
Speech-to-text transcription.
Unified communications for video, chat, and voice.
Real-time call analytics.
Pricing:
Standard: $15/user/month (billed annually).
Enterprise: Custom pricing – Includes 100% uptime guarantee and live agent priority support.
Best For: Businesses leveraging AI for productivity.

8. Phone.com – Cost-Effective Metered Plans

Key Features:
Automated greetings and call attendants.
Do Not Disturb and audio conferencing features.
Affordable tiered plans.
Pricing:
Basic: $11.99/user/month (billed annually) – Includes 500 minutes and 1,000 text segments.
Pro: $23.99/user/month (billed annually) – Adds call recording and live streaming.
Best For: Low call volume needs.

9. CallHippo – Ideal for International Calls

Key Features:
Low-cost international calls.
Power dialer and call analytics.
SMS, voicemail, and global connect.
Pricing:
Basic: Free.
Platinum: $40/user/month – Includes advanced features like conference calls and multiple device forwarding.
Best For: Businesses with significant international calling needs.

10. Google Voice – Best Free Option

Key Features:
Spam call blocking and voicemail transcription.
Seamless Google Workspace integration.
Scalability for team growth.
Pricing:
Free for single users.
Starter: $10/user/month – Supports up to 10 users.
Best For: Freelancers and small businesses.

Finding the Best VoIP for Your Business

Consider Costs: Include setup fees, monthly charges, and extra features.
Security: Opt for providers with encryption and compliance certifications.
Integrations: Look for CRM and project management tool compatibility.
Features: Choose based on business needs, such as video conferencing or call routing.
Uptime: Reliable providers like Nextiva and RingCentral offer 99.999% uptime.

Top Picks for Different Needs

Best for Growing Businesses: Nextiva ($21.95/month) – Scalable solutions with advanced features.
Best Free Option: Google Voice (Free) – Basic VoIP services with seamless Google integration.
Best for International Calls: 8×8 ($15/month) – Affordable rates and global support.

Switching to VoIP ensures efficiency, cost savings, and a modern communication system tailored to your business needs.