On February 16, 2025 By newsroom Topic: Traveler buyers guide
Reports about safety concerns with ride-hailing services like Uber and Lyft highlight the need to stay vigilant. Here are practical tips to protect yourself as a passenger or driver.
Use the App’s Safety Features:
- Familiarize yourself with emergency call functions.
- In some cities, Uber’s emergency button sends your trip details and location to 911 automatically.
Don’t Share Personal Info:
- Both Uber and Lyft mask your phone number and pickup/drop-off locations to protect your privacy.
Keep Your Phone Charged:
- Carry a portable charger for emergencies. Avoid using car chargers to prevent the driver from accessing your phone.
Request Your Ride Indoors:
- Wait inside to avoid thieves or impersonators. If you must wait outside, choose a well-lit area with easy driver access.
Verify the Vehicle:
- Check the license plate, car make, and model before getting in.
- Ask, "Who are you here to pick up?" instead of providing your name first.
Sit in the Back, Behind the Driver:
- This position makes it harder for the driver to reach you and allows a quick exit if needed.
Check Child Locks:
- Open and close the door after getting in to ensure child locks are not engaged.
Buckle Up:
- Crashes remain a primary safety risk—always wear your seat belt.
Monitor Your Route:
- Use Waze or Google Maps to track the ride. Report any suspicious deviations.
Stay Alert:
- Make eye contact with the driver and avoid distractions like headphones or social media.
- Avoid riding alone if impaired after a night out.
Share Your Trip Details:
- Use the app to share your route and estimated arrival time with a friend or family member.
Trust Your Instincts:
- If something feels off, ask to exit in a safe area. For suspected intoxicated or reckless drivers, end the trip immediately and call 911.
After a Crash:
- Ensure safety, call 911, and notify the ride-hailing company via the app. Take photos of injuries and obtain medical records if needed.
Check passenger ratings and verify their identity before starting the ride.
Follow Safety Rules:
Don’t transport young children without proper car seats.
Share Your Location:
By staying proactive and utilizing safety features, you can significantly reduce risks when using ride-hailing services.