Reports about safety concerns with ride-hailing services like Uber and Lyft highlight the need to stay vigilant. Here are practical tips to protect yourself as a passenger or driver.

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Before You Get in the Car

Use the App’s Safety Features:
- Familiarize yourself with emergency call functions.
- In some cities, Uber’s emergency button sends your trip details and location to 911 automatically.

Don’t Share Personal Info:
- Both Uber and Lyft mask your phone number and pickup/drop-off locations to protect your privacy.

Keep Your Phone Charged:
- Carry a portable charger for emergencies. Avoid using car chargers to prevent the driver from accessing your phone.

Request Your Ride Indoors:
- Wait inside to avoid thieves or impersonators. If you must wait outside, choose a well-lit area with easy driver access.

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When Your Ride Arrives

Verify the Vehicle:
- Check the license plate, car make, and model before getting in.
- Ask, "Who are you here to pick up?" instead of providing your name first.

Sit in the Back, Behind the Driver:
- This position makes it harder for the driver to reach you and allows a quick exit if needed.

Check Child Locks:
- Open and close the door after getting in to ensure child locks are not engaged.

Buckle Up:
- Crashes remain a primary safety risk—always wear your seat belt.

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During the Ride

Monitor Your Route:
- Use Waze or Google Maps to track the ride. Report any suspicious deviations.

Stay Alert:
- Make eye contact with the driver and avoid distractions like headphones or social media.
- Avoid riding alone if impaired after a night out.

Share Your Trip Details:
- Use the app to share your route and estimated arrival time with a friend or family member.

Trust Your Instincts:
- If something feels off, ask to exit in a safe area. For suspected intoxicated or reckless drivers, end the trip immediately and call 911.

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In an Emergency

After a Crash:
- Ensure safety, call 911, and notify the ride-hailing company via the app. Take photos of injuries and obtain medical records if needed.

• If in Danger:
• Exit the vehicle safely if possible.
• Use the emergency call button in the app or dial 911 directly.

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For Drivers

• Screen Passengers:

• Check passenger ratings and verify their identity before starting the ride.

• Follow Safety Rules:

• Ensure passengers wear seat belts and adhere to car capacity limits.

• Don’t transport young children without proper car seats.

• Share Your Location:

• Use app features to share your route with friends or family for added security.

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By staying proactive and utilizing safety features, you can significantly reduce risks when using ride-hailing services.

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