Negotiating with your service provider can lead to significant savings. Here are expert tips from Ben Kurland of BillFixers to help you get a better deal:

1. Timing is Everything

• Call on a weekday: Fewer customers call during work hours, so you’ll face shorter hold times and deal with higher-level representatives who can offer better discounts.

2. Negotiate Strategically

• Don’t accept the first offer: Initial offers are often the worst. Politely decline, and reps will likely present better deals.
• Threaten to cut services: Mention canceling or reducing part of your service (e.g., switching to streaming platforms). This often escalates your call to a rep with more authority to negotiate.

3. Avoid Online Chat Tools

• Live-chat representatives typically have less authority than phone reps to offer discounts or access special codes.

4. Leverage Competition

• If you have other providers in your area, mention their pricing or deals to create power.
• Use bundled plans (e.g., cable, internet, and phone) or consider alternatives like streaming services (Disney+, Hulu) or mobile plans for savings.

5. Secure the Deal

• Get it in writing: Once you’ve agreed to a lower rate, ask the rep to send an email detailing the changes. This document can serve as proof if discrepancies arise later.

Why Now is a Great Time to Negotiate

• Cable and internet providers face growing competition and an increase in cord-cutting. To retain customers, they may offer recession-related deals.

Pro Tip: Be polite and relatable—customer service reps are more likely to help when they empathize with your situation.

By following these tips, you can save on your monthly bill without sacrificing essential services!

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