Here’s a comprehensive guide to reaching United Airlines for assistance, whether it’s for reservations, MileagePlus inquiries, refunds, or lost baggage.

1. Customer Service Phone Numbers

• General Reservations (U.S. and Canada): 1-800-UNITED-1 (1-800-864-8331)
• Reservation Assistance (U.S. and Canada): 1-855-820-3610
• Accessibility Desk (24/7): 1-800-228-2744
• Baggage Resolution Center:
• U.S.: 1-800-335-2247
• International: 1-281-821-3526

Tip: For international travelers, visit United's website for local support numbers.

2. Live Chat Options

• MileagePlus Assistant: Focuses on MileagePlus-related inquiries.
• Virtual Assistant Chat: Handles topics like reservations, baggage, and upgrades.

Both features are accessible on United’s website or app for real-time support.

3. MileagePlus Account Assistance

• Call 1-800-780-0235 (U.S. and Canada).
• For international numbers or additional details, visit the MileagePlus contact page.
• You can also fill out an online contact form for non-urgent issues.

4. Refund Requests

• Refund Eligibility:
• Full refunds for cancellations made within 24 hours of booking (if booked at least one week before departure).
• Refunds or credits for flights canceled or delayed by United (e.g., weather, mechanical issues).

• Non-refundable tickets typically result in travel credits.

• How to Request a Refund:

• Log into your MileagePlus account, go to “My Trips,” cancel the reservation, and request a refund.
• If the flight is already canceled, fill out United’s refund form.

Processing Time: 7-20 business days based on payment method.

5. Lost or Delayed Luggage

• At the Airport: Report the issue immediately at the Baggage Service Office.
• After Leaving the Airport: Call the Baggage Resolution Service Center:
• U.S.: 1-800-335-2247
• International: 1-281-821-3526
• Reporting Deadlines:
• Domestic Flights: Report within 24 hours.
• International Flights: Report within 7 days for lost bags or 21 days for delayed bags.
• Use the Bag Tracing Feature on United’s website for updates.

6. Feedback and Complaints

• Submit your feedback or complaint via United’s Customer Care page.
• Include your contact details, flight information, and a description of the issue or experience.
• Indicate the best way for United to follow up with you.

7. Social Media Support

• Twitter: Tweet @United or send a direct message.
• Facebook: Send a message via United’s official page.

Summing it up

United Airlines provides multiple channels for customer service. Whether you prefer phone calls, online chats, or social media, ensure you have relevant details (e.g., flight number, booking reference) ready to expedite the process.

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