Finding a trustworthy moving company is crucial to avoid scams, delays, or excessive costs. Follow these steps to ensure a smooth and reliable moving experience.
1. Hire a Local Mover
- Why Local Matters: Local movers are less likely to be fraudulent compared to companies operating only online.
- Visit Their Office: Check out their location and equipment to verify legitimacy.
2. Get Multiple Estimates
- Aim for Three: Obtain at least three written, in-home estimates.
- Avoid Red Flags: Be cautious of:
- Unusually low estimates.
- Estimates provided over the phone or online without an in-person evaluation.
3. Verify Credentials
- For Interstate Moves:
- Ensure the mover has a DOT number issued by the Department of Transportation.
- Check for a Federal Motor Carrier Safety Administration (FMCSA) carrier number.
- For In-State Moves:
- Requirements vary by state; 33 states require a DOT number for intrastate moves.
- Check local regulations for your area.
4. Look for ProMover Certification
- Use companies certified by the American Moving & Storage Association’s ProMover program, which requires background checks and adherence to high standards.
5. Research Reviews and Complaints
- Online Searches: Look up the company’s name along with terms like "complaints" or "reviews."
- Better Business Bureau (BBB):
- Check the company’s rating and complaint history.
- DOT Complaint History: Use the mover search tool on the Department of Transportation’s website.
6. Beware of Large Deposits
- Standard Practice:
- Deposits shouldn’t exceed 20% of the estimated cost.
- Most reputable movers only ask for payment upon delivery.
- Use Credit Cards: Pay with a credit card to dispute charges if necessary.
7. Handle Issues with Movers
- If Held Hostage: Contact local police for assistance.
- File Complaints:
- BBB: Report issues for both in-state and interstate moves.
- FMCSA: File complaints for interstate moves.
- Consumer Protection Agencies: Contact state or local agencies for additional help.
- ProMover Members: Report issues to the American Moving & Storage Association.
Extra Tips to Avoid Hassle
Document Everything: Keep a written record of all communications and agreements.
Read the Contract Carefully: Look for hidden fees or ambiguous terms.
Check Insurance Coverage: Ensure the company offers adequate liability protection for your belongings.
Takeaway
A little research can save you from major moving headaches. Opt for local movers with strong credentials, good reviews, and fair payment practices for a safe and smooth move!
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