How to Choose a Reliable Moving Company

On February 25, 2026 By newsroom Topic: Moving Buyers Guide

Finding a trustworthy moving company is crucial to avoid scams, delays, or excessive costs. Follow these steps to ensure a smooth and reliable moving experience.

1. Hire a Local Mover

Why Local Matters: Local movers are less likely to be fraudulent compared to companies operating only online.
Visit Their Office: Check out their location and equipment to verify legitimacy.

2. Get Multiple Estimates

Aim for Three: Obtain at least three written, in-home estimates.
Avoid Red Flags: Be cautious of:
Unusually low estimates.
Estimates provided over the phone or online without an in-person evaluation.

3. Verify Credentials

For Interstate Moves:
Ensure the mover has a DOT number issued by the Department of Transportation.
Check for a Federal Motor Carrier Safety Administration (FMCSA) carrier number.
For In-State Moves:
Requirements vary by state; 33 states require a DOT number for intrastate moves.
Check local regulations for your area.

4. Look for ProMover Certification

Use companies certified by the American Moving & Storage Association’s ProMover program, which requires background checks and adherence to high standards.

5. Research Reviews and Complaints

Online Searches: Look up the company’s name along with terms like "complaints" or "reviews."
Better Business Bureau (BBB):
Check the company’s rating and complaint history.
DOT Complaint History: Use the mover search tool on the Department of Transportation’s website.

6. Beware of Large Deposits

Standard Practice:
Deposits shouldn’t exceed 20% of the estimated cost.
Most reputable movers only ask for payment upon delivery.
Use Credit Cards: Pay with a credit card to dispute charges if necessary.

7. Handle Issues with Movers

If Held Hostage: Contact local police for assistance.
File Complaints:
BBB: Report issues for both in-state and interstate moves.
FMCSA: File complaints for interstate moves.
Consumer Protection Agencies: Contact state or local agencies for additional help.
ProMover Members: Report issues to the American Moving & Storage Association.

Extra Tips to Avoid Hassle

Document Everything: Keep a written record of all communications and agreements.

Read the Contract Carefully: Look for hidden fees or ambiguous terms.

Check Insurance Coverage: Ensure the company offers adequate liability protection for your belongings.

Takeaway

A little research can save you from major moving headaches. Opt for local movers with strong credentials, good reviews, and fair payment practices for a safe and smooth move!