If you're looking for a flexible, remote side hustle, reviewing phone calls is a simple way to earn extra income. Here's a breakdown of the best platforms and opportunities to get paid for this unique gig:
1. PointQA
- What You Do: Review recorded calls to analyze customer interactions, identify pain points, and suggest improvements for companies.
- Requirements:
- 2 years of call center experience or equivalent.
- High school diploma or higher.
- Strong listening and analytical skills.
- Perks:
- Flexible hours; potential for part-time or full-time work.
- How to Start: Apply through the PointQA website.
2. Humanatic
- What You Do: Listen to pre-recorded calls and tag them into categories based on guidelines.
- Pay:
- $0.05 to $0.15 for short calls.
- $0.15 or more for longer calls.
- Perks:
- No live calls, transcription, or cold calls involved.
- Choose your own schedule.
- How to Start: Sign up as an independent contractor on the Humanatic website.
- Cashing Out: Minimum $10 threshold via PayPal.
3. Call Center QA (Telephone Mystery Shopper)
- What You Do: Make mystery calls to assess the performance of call centers and provide feedback.
- Pay: $5 per call.
- Each call + feedback form takes about 15 minutes.
- Potential to earn $20/hour.
- Perks: Simple tasks with clear instructions provided before each call.
- How to Start: Apply at Call Center QA.
4. Confero Inc.
- What You Do: Work as a mystery shopper evaluating call center services for well-known brands like Lenovo and LG.
- Pay: Varies by project (rates disclosed before accepting tasks).
- Perks: Flexible assignments and reputable clients.
- How to Start: Register on the Confero Inc. website.
5. Job Portals
- What You Do: Search for call reviewer jobs such as "cCall Center Quality Assurance," "cCall Analyst," or "cPhone Analyst" on popular job boards.
- Best Sites:
- Indeed
- ZipRecruiter
- Guru
- Simply Hired
- Glassdoor
- Tip: Set up job alerts to get notified of new opportunities.
Other Ways to Get Paid for Listening to Calls
The Bottom Line
Reviewing phone calls is a legitimate, low-stress way to earn extra cash from home. While the pay may not be life-changing, it offers flexibility and ease of work.
If you're looking for higher income potential, consider starting an online business or exploring affiliate marketing. Whatever path you choose, reviewing calls can be a great stepping stone or supplemental income source!
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